Is it safe to cook and eat my Boston Market® frozen entrée if it has thawed?

Unfortunately, you should always toss out frozen meals if they thaw completely. Depending on the time and temperature of the thawing process, the food quality and safety may be compromised. But please grab another frozen meal, heat it up and enjoy!

Help! I followed the cooking instructions but my Boston Market® frozen entrée is still a little too cold.

Microwave ovens vary in power, so you may need to cook it for a bit longer. If your entrée is still cold, continue to heat in 30-second increments until it is thoroughly cooked to 165°F.

What is Fresh-Seal® packaging?

We use a proprietary process to vacuum-seal the food and help lock in the moisture to maintain freshness, reduce freezer burn and improve shelf life.

Should I be concerned that a plastic film on the package is touching the food?

This is actually our Fresh-Seal® packaging, which is designed to be tightly sealed around the food to lock in freshness. It has gone through rigorous testing to make sure it complies with Federal standards that guarantee food safety. Our Fresh-Seal® packaging has no impact on the flavor or texture of the delicious food inside.

I see a few air pockets under the Fresh-Seal® packaging. Is this okay?

Yes, that is simply the remaining air from our vacuum-seal process to lock in freshness.

Is the food safe and will it still cook properly if I’ve punctured the film or peeled back the seal?

Oops! Our frozen entrées are designed to cook best with the Fresh-Seal® packaging intact as cooking begins. This allows for steaming and even cooking of the food as the film balloons and self-vents. If you have punctured the film or peeled it back before cooking the product, the food will cook but may not perform as well as desired.

I have a problem with my Frozen Entrée. Who can I call right now?

Oh no! You can reach someone about your Frozen Entrée at 1-855-871-9977

Who is Bellisio Foods?

Bellisio Foods is passionate about food! We have been feeding families all over the world for more than 25 years. We start with favorite recipes and prepare them with the finest ingredients. Quality and convenience has always been our focus and we continue to innovate to meet and exceed your expectations. To learn more, visit